Anytime Care 2020

Updated 2 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. There was a manager in place who told us they were going to apply to become the registered manager.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who might work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection

During the inspection

We spoke with six people who used the service about their experience of the care provided. We spoke with the registered manager, and three care staff. We reviewed a range of records. This included five people’s care records. We looked at five staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service.

We looked at further evidence sent to us by the manager in regard to call data, care plans, risk assessments and training.

Updated 2 June 2022

About the service

Anytime Care 2020 is a domiciliary care agency registered to provide personal care. At the time of the inspection, 31 people were receiving support with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People had mixed views about staffing. Call data showed there were times when staff were late for calls. The manager was aware of this and had plans to address the issue. Recruitment practices were not always safe because there were historic instances of poor practice.

There were systems in place to support staff to keep people safe from abuse. People’s medicines were managed safely. Risks to people were assessed and monitored. Infection prevention and control measures were in place. Lessons were learned when things went wrong to minimise the risk of reoccurrence.

People’s needs were assessed before they used the service so the provider knew whether they could meet people’s needs. Staff were trained how to do their jobs and received an induction before starting employment. People were supported to eat and drink to maintain a balanced diet. Staff worked with other agencies to provide effective care and people were referred to other health care professionals where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s consent was sought when care was provided.

People told us staff were caring. People’s equality and diversity was respected as was their privacy and dignity. People were able to express their views and provide feedback about the care provided. People were encouraged to be independent.

Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs were recorded in care plans and their needs were met by the service. People were supported with activities when these were planned. People were able to complain, and the provider dealt with complaints appropriately. Staff were trained in end of life care and people’s wishes in this area could be recorded if they wanted them to.

The service was person centred and people and staff thought the service was well-led. The provider was able to continuously learn and improve through quality assurance, this included gathering feedback from people. Staff were able to engage with the provider through regular meetings. The service worked in partnership with others to benefit people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 03 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.