Harmony Homecare Suffolk

Updated 27 February 2024

Harmony Homecare Suffolk is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. At the time of the assessment, Harmony Homecare Suffolk covered geographical areas in Cambridgeshire and Suffolk and provided a service to 82 people of which 81 people received personal care. We looked at 6 quality statements in the key questions of safe, effective, caring, responsive and well led. We carried out an announced visit to the service on 16 May 2024. There were enough staff to meet people's needs. Robust and safe recruitment practices were in place. Staff were knowledgeable about the needs of the people they cared for. People’s care plans and risk assessments provided relevant information to ensure people’s needs were met safely and reflected their involvement. Where we found some inconsistencies, such as duplication or details missing, we were assured by the planned improvements the provider was implementing to their records and processes. Not all risks had been fully assessed to ensure robust systems were in place for relatives and couples working together. The provider took immediate action during the assessment to rectify the concerns we identified, to strengthen their procedures. There had been several management changes within the service that had at times impacted on the quality of the service provided. At the time of the assessment the provider was addressing these issues through active recruitment, restructure and delegation of roles and responsibilities.

Updated 27 February 2024

During the assessment, we received feedback from people who used the service and their relatives. We received positive feedback about the care they received. People who used the service and their relatives told us they felt the service was safe. One person said, “They treat [family member] very well. There’s a team of 5 and 2 for weekends. They’re like part of the family now, but always very respectful and ‘correct’.” Overall, the feedback we received was that staff arrived on time for care visits and stayed for the correct length of time, although some people said this was not always consistent. The provider had followed their recruitment practices to ensure people employed were suitable to work at the service and support people safely.