We carried out a review of the data available to us about MSK Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MSK Healthcare, you can give feedback on this service.
MSK Healthcare is a domiciliary care agency providing support to people in their own homes. At the time of this inspection the service was supporting 7 people, and all received the regulated activity of personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and processes in place safeguarded people from harm and abuse. Risks to people’s safety had been assessed. Enough staff were deployed to meet people’s support needs. People received their medicines as prescribed. Staff wore Personal Protective Equipment to protect people from the risk of infection.
People’s care and support needs were assessed in line with best practice guidance and the law. Staff completed training to ensure they had the skills and knowledge to support people. People were supported to have a balance diet. Staff ensured people had choice and control regarding their care and support. Care was delivered in line with best practice guidance and the law.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s dignity, privacy and independence was respected. People told us, staff and the management team were kind and caring. The management team maintained regular contact with people and built good relationships with them and their relatives.
People were involved in their care planning and received personalised care and support. Staff were responsive to people’s needs and preferences. There was a complaints policy in place and had been shared with people.
People and relatives praised staff and the management team regarding the service they had received. The provider had systems in place to ensure care was delivered safely and to a high standard. Staff spoke highly of the support they received by the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 December 2020, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.