We carried out a review of the data available to us about Millfield Healthcare Services LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Millfield Healthcare Services LTD, you can give feedback on this service.
Millfield Healthcare Services Limited is a home care agency that provides personal care to people living in their own homes. At the time of our inspection, two people were receiving a service from this home care agency. A total of five people have received a service from this agency since they became active in 2021.
People’s experience of using this service
People told us they were happy with the standard of personal care and support they received from this home care agency.
People received consistently good-quality care from staff who had the right mix of knowledge, skills and support to perform their roles and responsibilities well.
However, staff had not received any training in catheter care awareness, despite supporting some people with this health care need. We discussed this training shortfall with the registered manager at the time of our inspection, who agreed to ensure staff received catheter care awareness training by the end of 2021. Progress made by the provider to achieve this stated aim will be closely monitored by the Care Quality Commission (CQC).
People were kept safe and protected against the risk of avoidable harm and abuse. People received continuity of care from a small group of staff who were familiar with their personal needs and wishes, and whose fitness to work in adult social care had been thoroughly assessed. Medicines were well-organised. Staff followed current best practice guidelines regarding the prevention and control of infection, including those associated with COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access food and drink that met their dietary needs and wishes. Assessments of people’s support needs and wishes were carried out before they started receiving any home care from this agency. People were supported to stay healthy and well, and to access relevant community health and social care services as and when required.
People were treated equally and had their human rights and diversity respected, including their cultural and spiritual needs and wishes. Staff treated people with dignity and upheld their right to privacy. People typically described staff as “caring” and “kind”. People were encouraged and supported to maintain their independent living skills and do as much for themselves as they were willing and capable of doing so safely.
People’s care plans were person-centred, which helped staff provide them with the individualised home care and support they needed. Staff ensured they communicated and shared information with people in a way they could easily understand. People were encouraged to make decisions about the care and support they received at home and staff respected their informed choices. People were supported to participate in activities that reflected their social interests and to maintain relationships with family and friends who were important to them. The provider had systems in place to manage complaints. At the time of our inspection, no one was receiving end of life care.
People receiving a home care service, their relatives and staff were complimentary about the way the registered manager/owner ran the agency, and how approachable they were. The quality and safety of the service people received was routinely monitored by the registered manager and they recognised the importance of learning lessons when things went wrong. The registered manager promoted an open and inclusive culture which sought the views of people receiving a home care service, their relatives and staff. The provider worked in close partnership with other health and social care professionals and agencies to plan and deliver people’s packages of home care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 9 November 2020. This is their first comprehensive inspection.
Why we inspected
This was a planned comprehensive inspection based on the service no longer being dormant after becoming active in March 2021.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.