Grange House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment took place from 20 September to the 30 September 2024. We carried out onsite visits on 20 and 25 September 2024. This assessment was planned in response to concerns raised about the management of the service and governance systems. We did not identify any significant issues during this assessment and the service had improved their rating to Good. We found that people were receiving a good standard of care and staff managed risks safely and effectively. Staff and management knew people well and received an induction, training and support that enabled them to manage people’s health and social care effectively and in a responsive way. People were kept with healthy home cooked nutritious food and by additional support from external health professionals. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Areas for improvement were identified regarding governance, and these were mainly in ensuring that changes to people health were updated in all areas of documentation, some of which had already been identified by the manager and were being worked on. This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our onsite visit there was a new manager who had submitted their application to be registered with the CQC and who was supported by the provider. The new management arrangements were creating a progressive environment, with staff feeling supported and morale improving.

People's experience of this service

People and their relatives gave positive feedback about living in the service. They told us they were cared for by kind and respectful staff, who knew them well. We heard that people were encouraged to be as independent as possible, and were supported to keep in touch with family and friends. Relatives felt well informed and able to raise any issues, however minor with the staff or management team.