The Farmhouse

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We only looked at one quality statement as part of this assessment for the Responsive domain. Care plans were personalised to ensure people received person centred care according to their preferences.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received good care and were supported well by staff. A relative told us, "Yes, [person] gets to do things [person] needs and wants to do.”

Staff told us they knew people well and their needs and gave examples of what people liked and disliked. Staff told us that care plans were accurate, and it helped them in their roles. The home manager told us that a digital care planning system was in place to ensure records were accurate and can be updated in a timely manner.

During our last inspection we found care and support were not appropriate to meet people’s needs. During this inspection, we found improvements had been made and the service was compliant in this area. Although the service was in a remote location, we saw people were able to go outside and access communities regularly. Systems were also in place to ensure people were able to participate in activities. Care plans were personalised based on people’s preferences, backgrounds, routines and choices. Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the management team. Where people had any cultural or religious needs, these were recorded to ensure staff were aware of them. Staff had a good knowledge of people’s beliefs and cultural needs and ensured these were met. We saw staff communicate with people well. Communication plans were in place that included information on how to communicate effectively with people and peoples preferred communication style. Communication materials was used to communicate with people where required.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.