Our current view of the service
Updated
23 January 2025
Date of Assessment: assessment activity started on 30 January 2025 and concluded on 19 February 2025. The service is a residential care home providing support to people under and over 65 yrs living with dementia, physical disabilities and sensory impairments. At the time of our assessment, 66 people were living at the home. This assessment was carried out in response to concerns we had received about the service and the service being unrated. We visited the service on the 10 and 11 February 2025. People received care which was person centred, kind, compassionate and had a positive impact on their quality of life. People’s needs had been assessed. Care was delivered by staff who had been recruited safely and provided with the relevant training. People received their medicines as prescribed. The registered manager and staff worked with and sought external healthcare professional support when required. Managers were visible and supportive. Staff understood their roles and responsibilities. Systems were in place to monitor the quality of the service and care provided. Actions were taken to continuously improve the service.
People's experience of the service
Updated
23 January 2025
We spoke with people who lived at the home and visiting relatives about their experience of the care provided. We spent time seeing how people were cared for. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. People and relatives spoke positively about the home. People were supported in a clean and homely environment which met their needs. They received support from caring, knowledgeable and competent staff. People received their medicines as prescribed. Choices of food were provided at mealtimes and overall people were positive about the food on offer. People’s choices were respected, and they had good relationships with staff. There were opportunities to take part in a wide range of activities. People’s views were sought and they told us they knew who they could speak with if they had any concerns. Everyone spoken with confirmed the management team were approachable and supportive. Visitors to the service were made to feel welcome. During our visit, we observed people appearing relaxed, comfortable and doing things which were important and mattered to them. This included using communal areas of the home spending time with their friends and families.