Updated 29 March 2016
We rated Oakwood House as requires improvement because:
• The service did not have safe systems in place to protect people from the risks of poor medicines management. We found examples of patients being at risk of receiving incorrect doses.
• The provider had not ensured that the capacity of patients to consent to decisions was appropriately assessed in all cases. Some patients had not had their capacity to consent to a specific decision assessed appropriately.
• Not all patients had been fully assessed.
• Not all equipment being used by the service was suitable for the purpose they were being used for.
However
• The provider had recently improved its systems to assess, monitor and improve the quality and safety of the services provided. However, this was not yet fully embedded.
• Staff were caring towards patients and most patients and relatives told us they felt the standard of care was good. However, some language staff used was paternalistic.
• The service had a comprehensive multi-disciplinary team. Staff from all backgrounds felt they were able to input into the development of plans for patients.