Westin Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Westin Care Home is a nursing home providing regulated activities (personal and nursing care) to up to 52 people. The service provides support to older people, people with dementia and mental health needs, and people with physical disabilities and sensory impairments. At the time of our inspection, there were 47 people using the service. We carried out on-site visits on the 28th February and 6th March , and reviewed documents off site using our new regulatory approach. We found the home had made some improvements since the last inspection around infection control and in the environment. We found the provider has systems and processes in place to keep people safe, however they are not always effective. Safeguarding incidents were investigated and responded to appropriately. Staff were trained and were knowledgeable about people’s care needs. There were enough staff to meet people’s needs. People had risk assessments in place to keep them safe, however we found information in some risk assessments was not always person centred. People were treated with dignity and respect. We saw some compassionate interactions from staff. People, relatives and health professionals were involved in making decisions; however, the decisions were not always recorded in line with legislation. Audits were regularly completed; however, we found the audits were not effective and missed things we found during our on-site assessment. Where issues were identified, no clear pathway for actions was in place.

People's experience of this service

People told us they felt safe in the home and with support from staff. Relatives spoke positively about the home. One relative said: ‘“Its friendly, they are accommodating and stay calm and very supportive.’ We saw compassionate and positive interactions between people and staff. However, we observed people who chose to be quieter were occasionally overlooked, and on one occasion people had to wait a long time for a drink they had requested.