Dorset Private GP

Updated 19 October 2022

Background to Dorset Private GP LTD

The registered provider of Dorset Private GP LTD has two locations registered with CQC.

• 7 Poole Road, Bournemouth, BH2 5QR.
• The Poundbury Clinic, Middlemoor Street, Poundbury, Dorchester, DT1 3FD.

This inspection relates to the location 7 Poole Road, Bournemouth BH2 5QR.

Patients can contact the clinic by telephone, email or through the website:

www.dorsetprivategp.co.uk

Clinic appointments are available Monday to Friday 0830am to 6pm.

The clinic provides an alternative means for patients to receive medical consultations, examinations, diagnosis and treatments by general practitioners (GP). It is an independent provider which offers private GP consultations and a wide range of services including, travel vaccinations, medical screening and health checks, driver medicals, blood tests, minor surgery to remove lumps, bumps and moles, hay fever and joint injections and women’s health services.

The clinic is located on the top floor at 7 Poole Road, the building is shared with Poole Road Medical Centre and Westcliff Pharmacy. There is a large car park to the front of the building and parking is available on nearby streets.

The service is provided by five GPs, two GPs are also the Directors for the service, one also being the registered manager. There are three other GPs who provide part time services on an “ad hoc basis”. There is a clinic manager who is supported by four administrative staff and a finance director.

How we inspected this service

Before the inspection, we asked the provider to send us information about the service. This was reviewed prior to the site visit.

We also reviewed information held by CQC on our internal systems.

During the inspection we spoke with the provider, reviewed documentation and records including clinical records.

We made observations of the premises, facilities and the service provided.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 October 2022

This service is rated as Good overall.

The clinic was registered with the Care Quality Commission (CQC) on 9 October 2020 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at Dorset Private GP LTD as part of our planned inspection programme.

This clinic is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Therefore, at Dorset Private GP LTD we were only able to inspect the services which fall under the scope of CQC registration and the regulated activities.

Dorset Private GP LTD is registered to provide the following regulated activities:

• Diagnostic and screening procedures
• Family planning
• Surgical procedures
• Treatment of disease and disorder or injury.

One of the GP partners is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending for appointments therefore we were unable to ask about the service provided, however following the inspection CQC received five positive comments via our website.

Our key findings were:

• The clinic had clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse.
• Risk assessments had been completed to assure the provider of the safety of the premises.
• We found the clinic was responsive and flexible to patient’s needs.
• There was an open approach to safety and an effective system in place for reporting and recording incidents.
• The clinic made referrals to other relevant services in a timely manner.
• Patients were advised of treatment prices in advance and had a choice of either a 20 minute, 40 minute face to face appointments or a 10 minute phone consultation.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services