Archived: Rose Care

Updated 6 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in homes.

The service had was managed on a day to day basis by the provider who is legally responsible for how the service is run and for the quality and safety of the care provided. The provider also delivered care to people using the service and had regular contact with relatives of the people.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.

Inspection activity started on 9 December 2019 and ended on 11 December 2019. We visited the office location on 9 December 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all this information to plan our inspection.

During the inspection

We reviewed a range of records. This included two people’s care records together with assessment and review records. We looked at one staff file in relation to recruitment and staff supervision and looked at two staff training files. In addition to these records we looked at a small selection variety of others records relating to the management of the service, including policies and procedures.

After the inspection

Within days of the office part of the visit we spoke with two members of staff and spoke with relatives of two people who used the service.

Updated 6 February 2020

About the service

Rose Care is a small home care agency providing support to people living in their own homes. At the time of the inspection Rose Care was providing personal care and support to two people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives of people who engaged the service expressed confidence that safe care and support was provided. People were protected from the risk of harm or abuse by staff who were well trained to deliver safe care and knew about acting promptly when they felt people were at risk. Staff recruitment processes were safe and robust. People were safely supported by staff who had been trained in safely moving people, and in the handling and administration of medication.

People were supported to maintain their independence to assist them to continue living in their own homes. People's care and support needs were assessed and regularly monitored to ensure that they were still current and being met. People’s wishes and legal rights were promoted and protected by staff who had received comprehensive and up to date training about how to meet their needs. People were supported to have maximum choice and control of their lives and staff advised that they supported them in the least restrictive way possible and in their best interests; the providers policies and systems supported this practice.

People were cared for by staff who treated them with kindness and showed genuine regard for their physical and emotional well-being. Relatives advised that they considered the staff to be attentive and kind; relatives spoke positively about staff.

Peoples changing needs were responded to positively by staff. Relatives advising that requests for any short-term changes were attended to promptly and always met. Agreed plans of care reflected the full care and support needs of people.

Concerns or complaints were responded to in line with the policy and procedures. Relatives expressed confidence that any concerns or complaints would be properly addressed. No one had had raised a complaint.

The manager was well regarded by staff and relatives of people using the service. Staff and relatives made numerous comments about the support provided by the manager who worked full time in the agency. Feedback on the quality of the service had been sought from people who used the service and their relatives using questionnaires.

Why we inspected

This was a planned inspection based on the previous rating.

Rating at last inspection

The last rating for this service was good (report was published in June 2017)

For more details, please see the full report which is on the CQC website at www.cqc.org.uk