We carried out a review of the data available to us about Frontal Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Frontal Care Ltd, you can give feedback on this service.
Frontal Care Ltd is a domiciliary care agency providing personal care support to four people. This includes a ‘live in’ care workers service (staff support people 24 hours a day, seven days a week), to both older and younger adults.
CQC only inspects where people receive a regulated activity. Frontal Care Ltd is registered to provide the regulated activities Personal Care and the Treatment of disease, disorder or injury (TDDI). At the time of our inspection there was no one receiving TDDI. Personal care is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection and gave people their medicines safely.
People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.
Staff received training, supervision and support so that they could do their job well. Staff enjoyed working at Frontal Care Ltd and felt supported by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems to monitor how well the service was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People were asked their view of the service and action was taken to change any areas they were not happy with.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.