Archived: Danielle & Daisy Care Ltd

Danielle & Daisy Care Ltd is a care agency providing personal care to people in a supported living setting. The service was currently providing care to 5 people with a learning disability or autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support:

People were enabled to make their own choices and express their wishes in a way staff understood them. People were prompted by staff to do the things they could do for themselves.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People were safe as staff recognised potential signs of abuse and were provided with sufficient guidance in relation to people’s risks.

People’s medicines were managed safely and staff received appropriate training and had their competency checked in relation to medicines.

Staff had access to personal protective equipment when providing personal care to people and staff worked with external agencies and professionals to get people specialised care when needed.

Those people who required it were provided with sufficient food and drink and supported to eat healthily. People received appropriate care as staff were trained for their role and had the support of the registered manager. People were cared for by a sufficient number of staff who saw people as individuals and knew people well.

People were cared for by staff who were kind, attentive and showed people respect and dignity.

Right Culture:

The registered manager did not comply with their registration as they were using a different location as their office. The registered manager submitted a notification to change their address on the day of inspection.. The registered manager submitted a notification to change their address on the day of inspection.

The registered manager had established a good culture within the staff team. Staff said they felt supported and they enjoyed their job.

Relatives and staff were involved in the running of the service through surveys and meetings and the registered manager sought learning from other registered providers to help them look for ways to improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 February 2020 and this is the first inspection.

Since registration, the service had been dormant for a period of time. This meant they were not providing the regulated activity of personal care to anyone. The service came out of dormancy in November 2021 as they started to provide personal care to people.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.