Lifeway Care Ltd

Lifeway Care is a domiciliary care agency providing personal care to people living in their own homes in Leeds. At the time of this inspection, the service was providing care to 6 people.

People’s experience of using this service and what we found

Relatives told us they felt the care provided was safe and were complimentary about the way in which care was delivered. All the relatives spoken with told us they would recommend the service.

Risk assessments were in place to identify and manage risks to people and staff. Accidents and incidents were recorded, investigated and analysed by the registered manager and changes implemented when required. Staff were knowledgeable about identifying and reporting safeguarding concerns. Medication was administered safely. The registered manager had processes for monitoring visits and were using a computer-based monitoring system to monitor whether staff were visiting as planned.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support to maintain good nutrition and hydration and their healthcare needs were understood and met. The registered manager knew who to contact if people’s needs deteriorated.

Relatives consistently shared very positive feedback about staff being kind and respecting people’s wishes. We also found several examples of people’s independence being promoted.

The service had developed person centred assessments and care plans that guided staff according with people’s needs and preferences, including for those who required end of life care. Relatives knew how to make a complaint and they were confident that their complaint would be listened to.

There were effective quality assurance processes in place that allowed management to keep an appropriate oversight of the care delivered, as well as implementing any improvements required. We received positive feedback about the registered manager being approachable

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 October 2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of moving and handling people. This inspection examined those risks.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.