Background to this inspection
Updated
10 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Notice of inspection
We gave the service two working days' notice of the inspection because the service provides care to people in their own homes and we wanted to make sure that management were available on the day of the inspection site visit.
What we did before the inspection
We reviewed information we had received about the service since it was registered with the CQC. The provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR also provides data about the organisation and service. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
During the site visit we spoke with the registered manager and team leader. We also spoke with two people who used the service.
We reviewed a range of records. This included four people’s care records. We looked at five files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We also looked at training data, quality assurance records, policies and procedures. We spoke with two relatives and three care workers. We obtained feedback from two care professionals.
Updated
10 February 2022
Westminster Homecare Limited (Peel Road) is a supported living service providing personal care to people with physical and learning disabilities. Westminster Homecare Limited (Peel Road) is a purpose-built building of flats on two levels, with a total of 11 flats. The service provides support to people to remain independent and live in their own flat within their community. At the time of inspection, the service provided personal care to nine people.
People’s experience of using this service and what we found:
People who received care from the service spoke positively about the service. They were complimentary about care workers and the service and raised no concerns. People said they were safe and treated with dignity and respect when being supported by care workers in their flat. They also spoke positively about management and said they felt able to speak to them without hesitation.
Systems were in place to help ensure people were protected from the risk of abuse. There were appropriate policies in place. People were protected from abuse by staff who understood how to identify and report any abuse concerns.
Risk assessments for people covered areas such as the environment, physical health and personal care.
We checked the arrangements in place in respect of medicines. Care workers had received medicines management training and policies and procedures were in place.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care and setting maximises people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. Values, attitudes and behaviours of leaders and care staff ensured people lead confident, inclusive and empowered lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received appropriate training and they had the knowledge and skills to support people. All spoke positively about their experiences working for the service and said that they received support from management and morale amongst staff was positive.
People were treated with dignity and respect and staff promoted their independence. Staff adopted a friendly, caring and professional approach in their work and this gave people confidence to express their views about the care provided. Staff and management understood the need to promote equality and diversity and consider people's protected characteristics.
Management promoted a positive and inclusive culture within the service, based upon open communication with people, relatives, community professionals and staff.
Care workers told us the management team were approachable and helpful. There were quality assurance systems and processes in place to enable management to monitor and improve the quality of people's care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 1 October 2020 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Why we inspected
This was a planned inspection based on our timelines for inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service.