We carried out a review of the data available to us about Meridian Health and Social Care - Burnley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Meridian Health and Social Care - Burnley, you can give feedback on this service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 67 people were using the service, all of which were receiving support with personal care.
People’s experience of using this service and what we found
People and their relatives spoke positively about staff and told us they were happy with the service they received. People confirmed staff were friendly, they were treated with kindness and compassion and their privacy and dignity was respected. Risks were assessed and monitored, which reduced the potential of avoidable harm. People were also protected from the risks associated with the spread of infection. People received their medicines safely and were supported to eat and drink in accordance with their care plan.
There were sufficient staff to support people and safe recruitment procedures were followed. People were supported by staff who had been appropriately trained and were skilled in their role. Staff told us they were regularly supported through supervision.
People told us they felt safe with staff. Effective systems were in place to ensure people's safety. There were systems to help protect people from abuse and to investigate any allegations, incidents or accidents. People were supported to access healthcare services, as appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s needs were assessed prior to them using the service. Staff understood the importance of respecting people's diverse needs and promoting independence.
People and their relatives told us staff were caring and showed kindness, sensitivity and respect. People and where appropriate their relatives had been consulted about their care needs and were involved in their ongoing care and support. People and their relatives had access to a complaints procedure, if they wished to raise a concern.
The management team carried out a number of audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 14 June 2018.
Why we inspected
This was a planned inspection following a change in the provider.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.