Archived: The Partnership Healthcare Group Limited

The Partnership Healthcare Group Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 20 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of the service and what we found:

The provider did not monitor the quality of care provided in order to drive improvements and ensure delivery of safe and good quality care. People had experienced missed and late calls, people's accidents and incidents were not monitored to reduce the likelihood of them happening again and people's care plans were not personalised.

Risks to people had not been fully assessed including risks associated with mobility, skin integrity, catheter care and health conditions. Medicines were not always managed safely. Not all people's medication administration records (MAR) detailed their prescribed medicines. There was a risk people did not receive their medicines as prescribed.

People and their relatives were not given the opportunity to provide feedback on the quality of the care provided. People and relatives told us communication from staff was poor. Not all staff felt supported by the provider, who is also the registered manager.

The provider had not ensured people were supported by staff who had the skills and knowledge to meet people’s individual needs. The provider had not obtained satisfactory evidence of staff conduct in previous employment to ensure they were suitable in the role.

People were not always involved in planning their care. This meant people's care plans lacked information to help staff get to know people well. Mental capacity assessments were not always completed for decisions relating to people's care or treatment.

People told us they felt safe and that staff were kind and caring and respected their privacy and dignity. People were protected from the risk of infection. People were supported by staff to eat and drink well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 24 September 2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the recruitment of staff and lack of communication from the provider. A decision was made for us to inspect and examine those risks.

Enforcement

We have identified breaches in relation to risk management, medicines and management and oversight.

We have taken enforcement action and cancelled the provider's registration.