We carried out a review of the data available to us about La Luz Residential Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about La Luz Residential Home, you can give feedback on this service.
La Luz Residential Home is a service providing personal care without nursing for up to 16 people across two floors. The service provides support to older people, some of whom were living with dementia. At the time of our inspection, there were 14 people using the service.
People’s experience of using this service and what we found
People and their relatives told us staff were kind and caring towards them and that they felt safe living at the service. There were sufficient staff to support people with their needs. Staff were aware of risks related to people’s care and how to support people whilst respecting their wishes. People’s medicines were stored and administered safely. Staff knew how to whistle blow and raise concerns should they need to.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Care records were person-centred and included information on risks associated with people’s care. Risk assessments were completed which provided staff with instructions on how to reduce risks.
Safety checks of the premises and fire safety checks were undertaken and there were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.
People told us they had access to healthcare professionals and care records we reviewed confirmed this. Staff had received regular training and supervisions in order to perform their roles effectively. Staff were supported in their progression and supervisions gave them the opportunity to request support from their line manager.
People were provided with a range of activities which included group activities and one-to-one activities. Staff had considered the risk of social isolation and people confirmed that there were regular welfare checks with their agreement.
There were systems in place to monitor the quality of the care provided. People and their relatives told us they knew how to complain and that the registered manager would listen to their concerns. They told us that they were given the opportunity to feed back on the service.
People, their relatives and staff told us that there was a positive atmosphere at the service which actively engaged them. They told us that the service was managed effectively and spoke positively of the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with the Care Quality Commission on 15 September 2020 and this is the first full inspection. We previously inspected the service using our targeted infection prevention and control inspection approach (published 12 March 2021), but we did not provide a rating as we did not inspect all areas of the service. The last rating for the service under the previous provider was good, published on 29 May 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service and based on the date it first registered with the Care Quality Commission.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
The service organised staff shifts so that staff entered the home at staggered times. This allowed them to safely complete the donning and doffing of Personal Protective Equipment (PPE) and take lateral flow devices (LFD) Covid tests before starting work. We saw records associated with the home’s testing processes.
Staff were experienced in the infection, prevention and control (IPC) processes to support new admissions to the service. The provider had conducted training in both IPC and PPE for all staff. All staff were observed to be wearing this correctly .
The service had provided information to people about the Covid-19 virus, social distancing and other infection control procedures. Visitors could visit people face to face using an external entrance to an area of the home where a screen had been setup.
Risk assessments had been completed to support people living with dementia, and others, to remain safe when there were risks identified in maintaining isolation and social distancing. For one person living with dementia, this included providing one to one support so that they could avoid high traffic areas and guide them on safe walks outdoors.