About the service Reed Specialist Recruitment Ltd - Reed Community Care – Cambridge, is a domiciliary care agency providing personal care to 11 people in their own homes at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service worked in partnership with children, families and other professionals to achieve individualised, person-centred care. Feedback about the care and support provided to people was overall complimentary. One relative told us, “I think the best part of the service is the management because they have a strong recruitment side. They are very professional. They are very positive and well organised.
People were supported by a staff team who were safely recruited, trained and supported in their role. Staff spoke positively about the leadership and management of the service.
Systems were in place for the safe management of medicines.
Staff received appropriate induction and training to equip them to support people well. The registered manager carried out an assessment of needs before people started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt cared for by staff who treated them with respect and dignity. People were encouraged to maintain their independence and make their own choices about their lives.
Effective systems were in place to monitor and review outcomes for people. The provider had a complaints policy in place which was provided to people and relatives before care visits began.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 11 September 2020 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.