We carried out a review of the data available to us about Nutrix Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nutrix Homecare, you can give feedback on this service.
Nutrix Homecare is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of different abilities. At the time of inspection, the service provided care to three children who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
Relatives involved with the care and support that their family member received from the agency spoke positively about their experience. Care and support was personalised to the person's individual needs. The person's privacy, dignity and independence was promoted.
Appropriate medicines management and administration processes were in place. We found that some Medication Administration Records (MARs) and prescribed 'as and when required' medicines (PRN) protocols lacked some information. We have made a recommendation in respect of this.
People were protected from abuse. Staff had received training on how to safeguard people and children were aware of the procedure to follow if they suspected that people were subject to abuse.
People were supported by care staff that they knew, who arrived on time and always stayed their full allocated time. Recruitment processes ensured that only care staff assessed as safe to work with vulnerable people and children were employed.
People's care needs were risk assessed and care plans provided staff with the information to manage the identified risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had taken measures to prevent and control the spread of COVID-19 and other infections.
The provider had a complaints policy and procedure in place. Management were open and transparent throughout the inspection and responded to any requests positively.
Management monitored aspects of the quality of the services through audits and checks.
Staff told us they were well supported by management. They were confident that management would address any concerns around their personal development and the safety of people who use the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 11 September 2020 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Why we inspected
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.