Westfield House

During an assessment under our new approach

Date of assessment 1 May to 16 May 2024. Westfield House is a residential care home providing support to up to 4 people. The service provides support to adults with a range of mental health needs. We undertook a responsive assessment of this service based on concerns around the quality and safety of care. During the assessment we found no evidence people were at risk of harm from these concerns. The assessment was announced as it is a small service and we needed to be sure that the provider or registered manager would be available to support the assessment. We assessed 13 quality assessments from the safe, effective, caring, responsive and well led key questions. There were systems and processes in place to safeguard people from the risk of abuse. Accidents and incidents were recorded clearly and risk assessments were reviewed and updated to keep people safe. Medicines were managed safely and people received their medicines as prescribed. We saw evidence of a learning culture where practice was improved and developed in response people's changing care needs. There were enough staff to support people safely and staff were recruited safely. People had input into their support plan and their needs were assessed clearly. People were supported in line with the Mental Capacity Act and their rights were respected. Staff responded to people's immediate care needs and we saw evidence of good partnership working. Quality monitoring at the service was effective and as result, all areas of care delivery were monitored and developed to drive improvement.

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