The Sandford Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind and caring staff who knew what was important to them. People were treated with dignity and respect by staff. Staff supported people to maintain their independence and people were provided with opportunities for social stimulation. People could see their visitors when they wanted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported by kind and caring staff. One person said, “It’s very nice here and the staff are lovely.” Another person told us, “The staff are very caring and never unkind to me.”

Staff spoke about people with fondness, and they knew people well.

Professionals involved with the home described the staff team as caring.

The atmosphere in the home was relaxed. Staff spent time chatting with people or engaging in activities. People responded positively to staff and appeared to enjoy their interactions. Staff respected people’s privacy and knocked on bedroom doors before entering. People could choose whether they wanted to spend time in their bedrooms or communal areas.

People spoke positively about the staff team and told us staff knew them well and respected their wishes.

Staff knew people well and what was important to them. They took time to get to know people and the people who were important to them. The registered manager and staff told us information for people could be produced in accessible formats for them such as large print.

Staff supported people to do the things they wanted to do. We heard staff addressing people using their preferred name. People were supported to make decisions and choices in a way they could understand. The day’s menu had been produced in a pictorial format to enable people to make an informed choice.

Policies such as equality and diversity were in place and followed in practice by staff. Care plans were followed to ensure people were treated as individuals.

People were able to see their visitors when they wanted. Visitors told us there were no restrictions on them visiting people. People told us there were plenty of activities to choose from if they wanted to join in.

Staff knew people well, what was important to them and what they enjoyed.

People were able to see their visitors either in the privacy of their own bedrooms or in the communal areas. Visitors were made welcome and offered refreshments. A large print poster provided people with information about the activities planned for the day. Staff were observed spending quality time with people and people engaged in activities they enjoyed.

Designated activity staff were employed and a varied programme of activities was in place. These included in-house activities and visits from external entertainers. People’s care plans contained information about the important people in their lives, their social history, hobbies and interests.

People told us staff responded to any requests for assistance. One person said, “I don’t usually have to wait long if I use my call bell.” Staff sought medical attention and advice where there were concerns about people’s health or well-being.

Staff told us there were enough staff to meet people’s needs. The registered manager monitored staffing levels to ensure there were sufficient staff during the day and at night.

The atmosphere in the home was calm and unhurried. There was a good staff presence throughout the home and staff responded promptly to any requests for assistance. Staff also had time to listen and chat with people.

Staff were positive about the support they received. A member of staff said, “It’s amazing here. I get really good support. We all work as a team and [name of registered manager] is always available, works on the floor and is there when we need them.”

The registered manager told us they operated an open-door policy and was available when staff, people or visitors needed them. Out of hours contact details of the registered manager and provider were clearly displayed in the home for staff, visitors and people who lived there.