Archived: St Claire's Care Centre

St Claire’s Care Centre is a small care home offering residential, dementia and respite care to older adults in one adapted building. The service can support up to five people. At the time of this inspection three people were living at the service.

People’s experience of using this service and what we found

There were sufficient staff to meet people's needs however improvements were needed to staff recruitment files. At the time of our inspection hot water temperatures exceeded safe range, but the registered manager took immediate actions to rectify this. People were supported with their medicines. However medicine stock was not checked often enough to identify any potential medicine errors. After our inspection the registered manager introduced additional medicine stock checks.

People felt safe and enjoyed living at St Claire’s Care Centre. People achieved good outcomes and staff supported people to improve the quality of their life. Infection control systems were followed. People were protected against the risks of transmission of COVID19.

Staff received appropriate training to ensure they had the skills to meet people's needs. Staff knew and understood people's support needs well. People were provided with a choice of home cooked meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to the healthcare services as and when required. People told us the staff were kind. Staff developed a positive relationship with people. Staff maintained people's privacy and encouraged people to be as independent as possible. Staff worked in a flexible way to meet people's support needs in a person-centred way.

The providers systems and processes monitored the quality of the service. A schedule of audits in key areas was in place, with audits being undertaken by the management team. The registered manager knew people well and were knowledgeable about when and how to make appropriate referrals to other health professionals for advice and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 September 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.