Grosvenor Park Care Home

Grosvenor Park Care Home is a residential care home providing accommodation and personal care to up to 61 people. The service provides support to older people and people living with a dementia illness. Accommodation is provided over two floors in one specially adapted building. At the time of our inspection there were 56 people using the service.

People’s experience of using this service and what we found

The provider had struggled over the past few months to ensure there were always sufficient numbers of staff on duty. The provider had faced challenges with recruitment, retention and staff sickness. However, the provider was actively recruiting, and staffing levels had started to improve. We have made a recommendation about staffing levels.

Risks to people were appropriately assessed and managed. People received their medicines as prescribed. Infection prevention and control measures were in place to help keep people safe. People told us they felt safe and relatives spoke positively about the safety of people in the home. Systems were in place to ensure that lessons were learnt when things went wrong.

People received enough to eat and drink to maintain a balanced diet. People’s needs, choices and preferences were assessed and recorded. Staff received appropriate training and support to effectively care for people. The building had been adapted to meet people’s needs and created a homely environment. People were supported to access appropriate healthcare services in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were consistently treated with kindness and respect. People and relatives spoke highly about the staff team. People were involved in making decisions about their care, and people’s religious and cultural needs were explored to ensure person-centred care was provided. Care was delivered in a way which respected people’s privacy and dignity.

People were supported to exercise choice wherever possible. Comprehensive and person-centred guidance was in place to help staff communicate effectively with people. People were supported to maintain important relationships. Complaints and concerns were dealt with well. End of life care and support was managed in a compassionate and caring manner.

The quality of the service was effectively monitored. Accidents and incidents were analysed to look for patterns and trends. There was a positive and open culture within the service. Feedback was encouraged and relatives were kept up to date. Staff told us they could approach management and raise concerns. Staff morale had been low due to staffing issues, but this was improving. The provider and registered manager understood their legal and regulatory requirements. The registered manager and staff team worked well with external professionals to achieve good outcomes for people.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

This service has changed provider. The last rating for the service under the previous provider was good (published 8 November 2018).

This service was registered with us with the new provider on 6 August 2020 and this was the first inspection under the new provider.

Why we inspected

This was a planned inspection to assess the standard of care delivered by staff and award a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.