Background to this inspection
Updated
30 April 2022
The inspection
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2088 (the Act). We checked whether the provider was meting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.
Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or telephone calls to engage with people using the service and staff.
Inspection team
The performance review and assessment was completed by one inspector.
Service and service type
This is a domiciliary care agency. It provides personal care to people living in their own houses.
Notice of inspection
This inspection was announced.
We gave the service short notice. This was because we needed to be sure that the provider or registered manager would be available to attend video meetings with us to support the performance review and assessment. Inspection activity started on 5 April 2022 and ended on 13 April 2022.
What we did before the inspection
We reviewed the information we had received about the service since registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls and telephone calls to enable us to engage with people using the service and staff. We used electronic file sharing to enable us to review documentation.
During this time, we spoke with one care staff and the administration manager – who also undertook care calls. We spoke with the registered manager who was also the nominated individual for the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with three relatives who gave feedback on the service.
We reviewed a range of records. This included three care plans, staff recruitment records, policies and procedures and quality monitoring records the managers used to assure themselves people received a safe service.
Updated
30 April 2022
About the service
Centenary Business Centre is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, older people, people living with dementia, people living with physical disabilities and people living with sensory disabilities. At the time of our inspection the service was supporting three people. Each person was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs were assessed before they started using the service. Assessment and care planning included input from people’s relatives so as to ensure personalised information and support needs were shared.
Risks were identified and basic risk management included in people’s plans of care. People received care and support from consistent staff who knew them very well and how to protect them from risks of harm or injury.
Relatives felt their loved one was safe with staff who had received training in protecting people from abuse. Staff had been recruited in a safe way and checks undertaken to ensure their suitability.
Staff had completed training and had the skills they needed before carrying out care calls on their own. Staff demonstrated a passion for dementia care and treating the person as an individual.
The provider’s service was small, and their intention was to grow their business slowly. Quality checks were undertaken on individual records and no shortfalls were identified. Plans were in place for the registered manager to further develop quality monitoring systems of audit as the business developed and more people were supported by the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Relatives told us they were very happy with the care and support their loved one received from caring, kind and compassionate staff. Staff promoted people’s privacy, dignity and independence.
There had been no missed or late care calls. Relatives had no complaints about any aspect of the service and felt any issue they might have in the future could be raised by them to the registered manager.
Rating at last inspection
This service was registered with us on 15 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.