Lathom House Surgery

Updated 8 February 2024

Date of assessment: 29 February 2024. Lathom House Surgery is an NHS GP Practice which provides primary care services to patients in Burscough, Lancashire. We carried out an announced assessment of one quality statement, equity in access, under the responsive key question. We carried out this assessment as part of our work to understand how practices are working to meet people's demand for services and to better understand the experiences of people using the service. At this assessment, we found the practice organised services to meet people's needs, particularly those who were most likely to have difficulty accessing care. Staff sought feedback and used data and information to monitor access. Whilst we saw the practice was attempting to improve access, this was not reflected in the National GP survey feedback from people who used the service however the practice’s own survey showed a higher score in patient experience.

Updated 8 February 2024

Feedback from people using the service was positive. The practice had an active patient participation group (PPG) in place, who represented the views of people who used the service. However, recent patient survey results such as the National GP Patient Survey, showed people's view on accessing services was mixed. A recent patient survey carried out by the practice showed that, although results were mixed 90% of patients said their experience of visiting the practice was very good or good.