Magna Road

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We observed person-centred support ensuring people were able to live full, active lives cared for by staff who encouraged them to be as independent as possible through positive risk taking. The home had enough staff to keep people safe. Support plans and risk assessments were detailed. People’s medicines were looked after and administered safely, and they received them in the way prescribed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

The registered manager informed us they used social stories to help communicate with people using the service to provide every opportunity for people to be involved in decisions about their care and treatment.

Risks to people had been assessed and risk assessments had been put in place to help mitigate risks as far as possible. These risks included area such as supporting people with health conditions, pain management and positive risk taking to achieve goals.

Staff spoke to people with kindness and obtained consent before providing care and support. Activities observed during our site visit were chosen by people, including one person wishing to use exercise equipment with hand-over-hand staff support.

There were systems in place for staff to report concerns, incidents, and accidents on an electronic system. The management team completed regular audits and action plans were put in place if any risks were identified. When discussing a recent incident, a staff member stated, “It’s like a triangle of communication – how are we going to stop this. We are human and make mistakes but the focus will be what we do differently next time to reduce the risk.”

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider's recruitment procedures required staff to follow an application process. This included an assessment of their history, character, and relevant qualifications to ensure they are suitable to work with people living at Magna Road. Staff files contained valid Disclosure and Barring Service (DBS) checks. DBS checks provide information including details about convictions and cautions held on the Police National Computer. This information helps employers make safer recruitment decisions.

Staff stated there are enough staff on duty to meet people’s needs and staff were able to support each other flexibly to provide activities, such as, holidays for people living at Magna Road. Comments from staff included; “I get to come to work and see people smile.” , “We have wonderful, supportive managers. Both the manager and deputy able to answer any calls any time. Never upset always willing to offer support.” And, “We are proud of our house. Everybody is lovely, the residents choose the activities, we work as a team and support each other to give residents what they ask for.”

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

Staff told us they felt well supported regarding medicines management. Staff were trained in medicines administration and had regular competency assessments. If any errors or incidents took place, and these were recorded, and actions and learning put in place to try to prevent a recurrence.

People received their medicines safely and in the way prescribed for them. Records were kept when medicines were given and showed that people received them in the way prescribed for them. People’s individual preferences for how they liked to take their medicines were considered.

There were policies and procedures in place to ensure people’s medicines were managed appropriately and safely. Medicines were stored securely and at appropriate temperatures and there were suitable arrangements for ordering and disposal. Records were kept of training and competency checks for staff. Any errors or incidents were reported, and regular medicines audits took place which identified any areas for improvement.