We carried out a review of the data available to us about Paradise Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paradise Care Ltd, you can give feedback on this service.
Paradise Care is a is a domiciliary care agency registered to provide personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care and support to one person.
People’s experience of using this service and what we found
Paradise Care currently provide care for one person who told us they felt safe being supported by care workers in their own home. Staff had been recruited safely following completion of relevant checks. We have made a recommendation about best practice recording of recruitment documentation.
Staff were trained in medicine administration and had their competency assessed regularly. Staff had access to appropriate personal protective equipment (PPE) to prevent the spread of infection. Thorough initial assessments were carried out to ensure the daily needs and choices of people could be met.
A comprehensive induction and mandatory training was completed by staff. Competency was monitored through spot checks and supervisions. The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. Staff felt confident and able to support people safely.
Nutritional needs were supported, where required. People were supported to live healthier lives and access healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were reported to be respectful in people’s homes. Staff spoke kindly of the people they supported. People, relatives and professionals were contacted regularly, formally and informally to ensure they were actively involved in care provision. People’s opinions about end of life care was respected.
Independence was promoted as staff took time to understand what people needed support with. This enabled people to remain as independent as possible. Information about how to complain or provide feedback about the service was provided within care records in people’s houses.
Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being developed by the registered manager and support team. It needs to be demonstrated going forward that developments made are embedded and sustained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.