The Medical Centre Group

We carried out an announced comprehensive inspection at The Medical Centre Group. We conducted remote clinical searches on the practice’s computer system on 5 December 2022 and conducted an onsite inspection of the practice on 6 December 2022 under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions.

Overall, the practice is rated as Good.

The key questions at this inspection are rated as:

Safe – Good

Effective – Requires Improvement

Caring – Good

Responsive - Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Medical Centre Group on our website at www.cqc.org.uk

Why we carried out this inspection

This was a comprehensive inspection to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection focused on the following:

• Are services safe?
• Are services effective?
• Are services caring?
• Are services responsive in relation to access?
• Are services well-led?

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider.
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centred care.
• The practice had systems and processes to keep people safe.
• Appropriate standards of cleanliness and hygiene were met.
• The practice learned when things went wrong.
• The practice demonstrated that staff had the skills, knowledge and experience to carry out their roles.
• There was evidence of systems and processes for learning, continuous improvement and innovation.
• There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that meets these needs.
• The practice had identified areas where there were gaps in provision locally and had taken steps to address them.
• Our clinical record searches found improvement was required in relation to the safe management and monitoring of some high-risk medicines, safety alerts and patients with long-term conditions.

We found one breach of regulation. The area where the provider must make improvements are:

• The provider must ensure there are effective systems and processes to ensure person centred care.

The area where the provider should make improvements are:

• Continue to take steps to ensure there are alerts placed on all family and other household members of children on the at-risk register.
• Continue to monitor and review their action plan in relation to the management of patients diagnosed with chronic kidney disease stages four or five, hypothyroidism, diabetic retinopathy and potential missed diagnosis of chronic kidney disease stage three, four or five.
• Continue to monitor and improve the practice’s system for acting on Medicines and Healthcare products Regulatory (MHRA) safety alerts to help ensure processes are being followed and embedded.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services