Crewton Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and relatives spoke of the personalised support they received, which included their pursuit of hobbies and interests, and of accessing services in the community for leisure and recreational purposes. People’s personalised needs were clearly understood by staff and documented within care records.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care and support based on their individual care and support needs, routines and preferences. People participated in interests, hobbies and activities which were important to them. This included community, social and recreational opportunities. A person told us about their interests and how they had planned to pursue these with their support worker. Relatives were positive about the personalisation of the care and support. A relative said, “We visit [person’s name] whenever we wish. They go out to green spaces (park’s) and they have a big trampoline, they do painting, activities, music and exercises; they have their routines which are important to them.” Another relative said, “My relative now goes to church (not been for a long, long time), shopping all local to them. My relative is brilliant now.”

Staff demonstrated a good awareness of people’s individual care and support needs, routines and preferences. A staff member said, “Care is very person centred, focussed.” Another staff member said, “Choices, routines and preferences are all encouraged and respected.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.