We carried out a review of the data available to us about Within Reach on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Within Reach, you can give feedback on this service.
Within Reach is a supported living service providing personal care to people who may live in single or shared occupancy households with their own tenancy agreements.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. We found that people received care which was focused on their support needs and in their best interest with the aim to achieve their personal goals and levels of independence. Staff supported people in a kind and friendly manner and ensured people’s human rights and dignity was always protected. The values and culture of service was open, inclusive and empowered people to make choices about their lives and explore new opportunities.
People had been encouraged to try out new activities at their own pace and supported to become more independent in carrying out daily household tasks. Pictorial and photographic information showed people’s interests, food choices and their achievements.
People had been comprehensively assessed to ensure the service could meet their needs. Information about how staff should support people and their likes and dislikes were in place. Risk management plans and how staff should respond to changes in people’s needs had been identified and recorded.
People received their medicines as prescribed. Alternative strategies to support people were used before the administration of ‘as required’ medicines.
Suitable numbers of well recruited and trained staff were available to support people. Person specific training had assisted staff in understanding people’s support requirements and their personal goals. People were encouraged to have control and choice about their day. Photographic information helped them understand their activity schedule.
People were supported to eat a healthy balanced diet and access relevant health care services. We observed staff treating people with kindness and in a dignified and respectful manner.
Effective quality assurance systems were in place to manage and monitor the quality of care being delivered. The managers and seniors led by example and provided staff with support and guidance. Staff and people’s relatives praised the effectiveness of the management team.
The provider valued feedback from staff, people, relatives and other stakeholders. They were open to learn and reflect on their practices to improve the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us in May 2020 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration in May 2020, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.