Archived: Bluebird Care (Northwood & Ruislip)

Bluebird Care (Northwood & Ruislip) is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection the agency was supporting 52 people. Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe, treated with dignity and respect and supported by staff who were caring. People said their care needs were met. Their care plans were developed with them and set out their likes, care preferences and communication needs. People were supported with their medicines safely.

Staff received regular training, supervision and competency checks. This included safeguarding adults training and staff knew how to report potential abuse concerns. They felt supported in their roles. The registered manager made sure there were enough staff to support people.

There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. People and their relatives knew how to make complaints and managers responded to these.

The service worked in partnership with other professionals to meet people’s needs and help them to access healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 May 2020 and this was the first inspection.

Why we inspected

We inspected this service in line with our inspection methodology based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit. If we receive any concerning information we may inspect sooner.