We carried out a review of the data available to us about Brighter Days Care at Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brighter Days Care at Home, you can give feedback on this service.
Brighter Days Care at Home is a domiciliary care service that provides personal care to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a kind and caring service. People and their relatives were complimentary about the staff and the overall experience of care they received. Staff were compassionate and committed to providing a quality service with high standards of care.
The management team’s values and ethos of person-centred care fed down to the staff team and they led by example. Professionals were complimentary and had high praise for the service and how the management team organised and ran the service.
People’s care plans contained their preferences, routines, life history and interests. They gave guidance to staff on how to meet people’s needs and were reviewed regularly. People and their relatives were involved in the initial assessment and in the development of their care plan.
There had been no complaints since the service registered. People knew how to complain but hadn’t needed to. They told us communication was good and they were kept up to date with any changes.
The service provided safe care. People’s individual risks were assessed, recorded and updated when needed. The registered manager fully understood their regulatory and legal responsibilities and had informed the local authority safeguarding team of any concerns appropriately.
Staff were well trained and had been recruited safely. They had access to a flexible employer to find a work/life balance and on-going regular support. The staff we spoke with enjoyed their job and were proud to work for Brighter Days Care at Home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led and the registered manager had good working relationships with the local health and social care teams. They carried out regular audits and spot checks of the service and staff to ensure they were providing quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 May 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.