Ciao Bella Aesthetics Limited

Updated 21 December 2022

Ciao Bella Aesthetics operates from Unit 3-4, Railway Wharf, Station Road, Wrington, BS40 5LL. We carried out a site visit as part of this inspection.

Ciao Bella Aesthetics registered with the CQC in May 2020 to provide Regulated Acticities od Surgical procedures and Treatment of disease, disorder and injury. The service is provided to adults over the aged of 18. Approximately up to 200 patients per month attend the service. The provider has another location at Downend Clinic, 32A Downend Road, Downend, BS16 5UJ, however the Regulated Activities are not provided from there.

The service is provided six days a week on Monday and Thursday from 1 pm to 8 pm and Tuesday, Wednesday, Friday and Saturday from 9 am to 4 pm. There is a car park available on site. All consultations are a face-to-face appointments and the service provides 24/7 contact post-treatment if needed.

How we inspected this service

We gathered and reviewed information prior to and during the inspection which was obtained from the provider. We spoke with the registered manager and prescribing nurse and reviewed patient feedback which had been obtained by the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 December 2022

This service is rated as Good overall and this was the first inspection since the service registered with the Care Quality Commission (CQC) in May 2020.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Ciao Bella Aesthetics. The service is a medical cosmetic clinic providing a range of cosmetic enhancements, including PDO thread lifts (this is a treatment which lifts and tightness sagging skin tissue, using threads made of Polydioxanone (PDO). The threads introduce the PDO into the deeper layers of the skin). The clinic also provide treatment for Acne and Rosacea ( long-term skin disorder that occurs when hair follicles are clogged with dead skin cells and oil from the skin).

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Ciao Bella Aesthetics provides a range of non-surgical cosmetic interventions, for example, Botox injections, dermal filler and chemical peels which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The owner and lead practitioner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was provided by four registered nurses and two receptionists.

We reviewed feedback which had been provided to the service from patients. This demonstrated patients were satisfied with the care and treatment provided and appreciative of the advice and information provided to them during their appointment.

Our key findings were:

• The service provided treatment in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Including information about risk of infection post-procedure in the consent form.
• Ensuring all staff have completed appropriate levels of safeguarding training.
• Ensuring legionella testing is up to date or have appropriate risk assessment in place.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services