We carried out a review of the data available to us about Elizabeth Fleming Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elizabeth Fleming Care Home, you can give feedback on this service.
Elizabeth Fleming Care Home is a residential care home providing personal and nursing care to up to 31 people. The service provides support to older people. At the time of our inspection there were 31 people using the service.
People’s experience of using this service and what we found
People and most relatives told us the care provided was good and staff were caring. People also felt safe living at the service.
Improvements were needed to ensure some risks were managed effectively. The registered manager took immediate action to address this.
There were enough staff to meet people’s needs. New staff were recruited safely
Staff received regular supervision and accessed the training they needed. Staff supported people with eating, drinking and to access health care services, where required.
Following relatives’ feedback, the provider was making environmental changes. Relatives told us progress had been made but further improvements were needed. Relatives had improved the garden spaces for the benefit of residents, as they said these had been neglected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were personalised and detailed. They clearly described the help people needed from care staff. Complaints were investigated and people and relatives knew how to raise concerns. The registered manager was taking action to improve the provision of activities.
Improvements were needed to improve communication with relatives and to engage in formal ways with people and their family members. We have made a recommendation about this.
Staff confirmed the registered manager was approachable and dealt with issues. Regular quality assurance checks took place which had been successful in identifying areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service has been registered with CQC.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
• Systems were in place to allow safe visiting, including screening visitors to reduce any potential infection risk, before they entered the building.
• Social distancing was encouraged, and changes had been made to communal areas to promote this.
• Staff wore personal protective equipment (PPE). Training in infection prevention and control measures and the appropriate use of PPE had taken place.
• Systems were in place to admit people safely into the home.
• A regular programme of Covid-19 testing was in place for people and the staff team.
Further information is in the detailed findings below.