Parkview House

Updated 14 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

Parkview House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Parkview House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC and sought feedback from the local authority and health care professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person about their experiences of the care provided. We spoke with four members of staff including the director of compliance, the registered manager, the deputy manager and a support worker. We reviewed one person’s care and medication records and looked at two staff files in relation to recruitment and staff support. We also reviewed a range of records relating to the management of the service, including quality and safety audits and checks and some of the provider’s policies and procedures.

Updated 14 May 2022

About the service

Parkview House is a care home providing care and accommodation for up to five female adults with mental ill health needs. At the time of our inspection four people lived at the home. The home is a converted residential property and consists of five small flats and a staff office.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection one person received support with their personal care needs from staff.

People’s experience of using this service and what we found

The service supported the person to achieve their goals and aspirations in a safe environment. Staff were recruited safely and were available to offer support and guidance when needed. Individual and environmental risks had been assessed and were well managed. However, the level of detail contained within some risk assessments was limited. Action was taken to address this. Medicines were managed in line with regulatory requirements and best practice guidelines.

The person’s needs were assessed, and personalised care and support was provided by trained staff. Further training specific to the person’s needs was scheduled to take place. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff practice focused on promoting independence and upholding rights. Staff were caring and thoughtful in their approach. Staff felt cared for, valued and supported by the provider and registered manager. Care plans were developed and updated in partnership with the person. The provider's complaints procedure was accessible to people.

The management team and staff shared a commitment to continuously learning and demonstrated their passion to provide good quality care. They worked in partnership with other professionals to achieve this. The service operated an open and inclusive culture underpinned with respect and recognising and supporting individuality. Systems were in place to monitor and improve the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 08 October 2020 and this is the first inspection

Why we inspected

This was a planned inspection

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.