• Doctor
  • Independent doctor

Archived: Coyne Medical New Kings Road

Overall: Good read more about inspection ratings

109 New Kings Road, London, SW6 4SJ (020) 7731 3077

Provided and run by:
Coyne Medical Ltd

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 9 August 2022

Coyne Medical New Kings Road is a private general practice offering a range of services to patients such as routine medical checks, health screening, private prescriptions, baby and childhood development checks and a full range of childhood immunisations.

The service employs eight GPs, who are all registered with the General Medical Council (GMC) and are on the GP register, and nine non-clinical staff including a practice manager and an operations manager.

The service had long term patients as well as one off appointment patients.

The service has two locations patients can be seen at 658-660 Fulham Road London SW6 5RX or 109 New Kings Road London SW6 4SJ. This report is about the New Kings Road site. The service is open Monday to Friday 9am to 6pm and Saturday 10am-2pm. Same day, telephone and home visits (within catchment) are provided.

There are three clinical rooms, two on the lower ground floor, and one on the first floor. The service has a ramp and a lift for patients with mobility difficulties. The service sees children and adults. There are two waiting rooms (one large, one small), there are three toilets in total with one being an accessible toilet.

The service website address is https://coynemedical.com Before the inspection, we reviewed notifications received about the service, and a standard information questionnaire completed by the service. During the inspection, we interviewed staff,

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

We carried out this inspection on 7 July 2022. The inspection was led by a CQC inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed the lead doctor, the practice manager and operations manager as well as non-clinical staff, observed practice and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 9 August 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Coyne Medical New Kings Road as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in April 2020. During this inspection we inspected the safe, effective, caring, responsive and well-led key questions.

Coyne Medical New Kings Road is a private GP practice located in the London Borough of Hammersmith and Fulham. The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had a range of policies and procedures to govern activity.
  • The provider organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • Staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
  • There was a strong focus on continuous learning and improvement.

The areas where the provider should make improvements are:

  • Review safeguard training levels for non-clinical staff.
  • Review and update cold chain policy.
  • Provide refresher Sepsis awareness training.
  • Review system in place for checking parental responsibility.
  • Complete a two-cycle quality improvement activity that results in an improvement in the quality and safety of care provided to patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care