Updated 9 August 2022
Coyne Medical Fulham Road is a private general practice offering a range of services to patients such as routine medical checks, health screening, private prescriptions, baby and childhood development checks and a full range of childhood immunisations.
The service employs eight GPs, who are all registered with the General Medical Council (GMC) and are on the GP register, and nine non-clinical staff including a practice manager and an operations manager.
The service had long term patients as well as one off appointment patients.
The service has two locations patients can be seen at 658-660 Fulham Road. London
SW6 5RX or 109 New Kings Road London SW6 4SJ. This report is about the Fulham Road site. The service is open Monday to Friday 9am to 6pm and Saturday 10am-2pm. Same day, telephone and home visits (within catchment) are provided.
There are three clinical rooms, two on the lower ground floor, and one on the first floor. The service has a ramp and a lift for patients with mobility difficulties. The service sees children and adults. There are two waiting rooms (one large, one small), there are three toilets in total with one being an accessible toilet.
The service website address is https://coynemedical.com Before the inspection, we reviewed notifications received about the service, and a standard information questionnaire completed by the service. During the inspection, we interviewed staff,
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
We carried out this inspection on 7 July 2022. The inspection was led by a CQC inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed the lead doctor, the practice manager and operations manager as well as non-clinical staff, observed practice and reviewed documents.
To get to the heart of patients’ experiences of care and treatment, we asked the following questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.