The Care Quality Commission
  • Services in your home
  • Homecare service

Caremark Liverpool

Overall: Good read more about inspection ratings

Unit 1a, Wavertree Boulevard South, Liverpool, L7 9PF (0151) 345 0520

Provided and run by:
NS CML Ltd

All Inspections

During an assessment under our new approach

Caremark Liverpool is a domiciliary care service providing support to people in their own homes. At the time of this assessment the service supported 22 people. At our last inspection, the service was rated good. The assessment was prompted by a review of information we held about the service. The assessment began on 23 April 2024 and ended 3 May 2024. Following the assessment the service has remained good. We assessed a total of 12 quality statements from the safe, effective. caring, and well-led key questions and found areas of good practice . The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found good practice in relation to risk management. Our feedback from people who used the service indicated staff knew them well and treated them kindly. Lessons has been learnt in relation to medication incidents, and staff were trained and supported to develop within their roles. There were processes in place to ensure people were safeguarded from the risk of abuse, feedback from staff indicated they understood their role in relation to this. The registered manager reviewed and analysed events that occurred across the location to support improvements of care for people. Staff were given a platform to enable them to speak up, staff told us the managers were approachable and supportive.

28 May 2021

During a routine inspection

Caremark Liverpool is a domiciliary care agency that provides personal care to people in their own homes. At the time of the inspection five people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Caremark Liverpool. Comments included, “The staff are very responsible," "I feel very safe." There were comprehensive risk assessments in place which were tailored to reflect each person’s assessed need.

People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice.

People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People’s diverse needs were catered for. Staff treated people with kindness, compassion and dignity.

Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans. Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. Complaints were investigated and responded too, and staff were trained in end of life care.

The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC. There were audits and quality checks in place, complete with action plans.

Rating at last inspection (and update)

This service was registered with CQC on 3 April 2020 and this is the first inspection.

Why we inspected

We inspected this service in line with our planned inspection regime.