Castlehill Specialist Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Our rating for this key question remains good. The majority of people were involved in planning for their future. The management team had identified improvements were needed to end of life care planning and had begun to develop this following best practice guidance. The scores for this area have been combined with scores based on the rating from the last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There was mixed feedback from people about their involvement in care planning and plans for the future. However, there was evidence of involvement in some people's care plans and some relatives told us although they had been asked about future plans by staff they felt unable to discuss the topic at that time.

Staff told us they were given information about people’s future wishes and were kept updated were people’s needs changed to include end of life care. The deputy manager and registered manager acknowledged improvements were required to the detail contained in people’s end of life care plans and told us they were work had already begun in terms of introducing the Gold Standards Framework for end of life care.

There were systems in place to gather people’s views on end of life care which included the involvement of relatives. Some care plans however were generic in nature and therefore required review to ensure they contained relevant and person-centered information.