We carried out a review of the data available to us about Priority Services4u on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Priority Services4u, you can give feedback on this service.
Priority Services4u is a community care provider providing personal care to 30 adults at the time of the inspection. This included people living with sensory impairments, physical disabilities and dementia. The service employed 21 staff.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives felt the care was safe. People’s medicines were managed safely. There were enough staff deployed to meet people’s needs. Infection prevention and control helped protect people. Some improvements were required with regards to recruitment and we have therefore made a recommendation about safe recruitment.
Staff had the necessary knowledge, skills and competencies to provide effective care. People’s likes, dislikes and preferences for care were recorded in their care plans. Community-based social and healthcare staff were involved in people’s care when required. Consent was obtained and recorded in the right way.
People and families commented that staff were kind and caring. They confirmed that they were included in support and that staff promoted people’s independence. Staff respected people’s dignity and privacy.
Care plans were personalised. They contained the necessary information for staff to provide support in accordance with people’s needs. The management of complaints documentation was satisfactory.
The registered manager lacked some knowledge and experience in relation to using existing data and feedback to drive improvements in the service. The registered manager acknowledged they needed to undertake further work in this area to always ensure a well-led service. The team leader had completed spot checks of care worker practices to check quality of care. The service had sent surveys to people and their relatives to gather views. The service was proactively working with the safeguarding authority and commissioners.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 April 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.