13 October 2021
During an inspection looking at part of the service
We rated it as good because:
• The service provided mandatory training in key skills to all staff and made sure everyone completed it. Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. The service controlled infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection. They kept equipment, vehicles and premises visibly clean. Equipment and vehicles were well maintained. Risk assessments were completed before any transfer and action taken in response to risks identified. The service had enough staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment. Incidents were reported and analysed for any themes before sharing with the wider team.
• The service provided care based on national guidance and evidence-based practice. Managers checked to make sure staff followed guidance. Staff protected the rights of patients subject to the Mental Health Act 1983. Staff were trained and assessed for competency for their specific roles including the supporting patient who were experiencing mental ill health.
• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. Leaders operated effective governance processes and staff at all levels were clear about their roles and accountabilities, having regular opportunities to meet, discuss and learn from the performance of the service. The service collected reliable data and analysed it. The information systems were integrated and secure.