Concept Care Solutions

Updated 7 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Concept Care Solutions is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The provider was also in the process of recruiting a second registered manager to support in the day to day management of the service.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 November 2022 and ended on 22 November 2022. We visited the location’s office on 15 November 2022.

What we did before the inspection

We received information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the nominated individual who is also the registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with the area manager who was currently supporting the service. We reviewed a range of records. This included 5 people’s support plans and 3 people’s Medication Administration Records [MAR]. We looked at 4 staff files in relation to recruitment, training and supervision. We looked at a sample of the service’s quality assurance systems including medication and care plan audits.

Following the inspection to Concept Care Solutions, we continued to seek further clarification from the registered manager and area manager to validate evidence found. We spoke to 4 staff members, 5 people using the service and 8 relatives to obtain feedback of their experience.

Updated 7 December 2022

About the service

Concept Care Solutions is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 27 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care from staff who knew them. There was a safeguarding policy in place and the management team and staff knew how to identify and report concerns.

The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out.

Staff supported people with their medicines. People told us they received their medicines on time.

Staff had received an induction and training to enable them to meet people’s needs. Supervisions, spot checks and competency assessments for staff were carried out and the majority of staff told us they felt supported by the senior team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service carried out an assessment of each person’s needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs.

Staff had access to personal protective equipment (PPE) and there were effective infection control measures in place.

People’s nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet.

The registered manager and senior management team sought support and liaised with other health and social care professionals when needed.

The majority of people, relatives and staff spoke positively about the management.

There were systems in place to monitor, maintain and improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service at the previous premises was good (published March 2019)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Concept Care Solutions on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.