We carried out a review of the data available to us about Helping Hands Evesham and Cotswold on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Evesham and Cotswold, you can give feedback on this service.
Helping Hands Evesham and Cotswolds is a domiciliary care agency that is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, forty seven people were supported with their personal care needs.
People’s experience of using this service and what we found
People were kept safe by effective safeguarding procedures and staff who understood how to safeguard people from abuse. There were enough staff to meet people's needs and ensure safe care. Thorough recruitment procedures helped to ensure the right staff were employed. People received their medicines safely. People’s care plans and risk assessments were detailed, person centred and kept up to date through regular review.
People were supported to make choices and staff supported them in the least restrictive way possible. People had a comprehensive assessment of their needs prior to using the service. The provider had arrangements for the induction of new staff and staff received regular training including training that was specific to people's individual needs. People were supported to access healthcare services when required.
People told us staff were kind and caring and treated them with dignity and respect. People, and where appropriate their relatives, had been consulted about their care needs and had been involved in the care planning process.
The provider had established governance and quality assurance systems with regular audits and checks that monitored the standard of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was first registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information, we may inspect sooner.
Further information is in the detailed findings below.