Archived: InVent Health Essex

Invent Health Essex is a domiciliary care agency providing nursing and or personal care to children and adults living with families or in their own home in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection the service was supporting eleven children and seven younger adults who have complex nursing and, or health care needs. Some children and younger adults had additional learning disabilities.

In this report, where we have referred to person or people, this covers children and younger adults who are the service’s current client group.

People’s experience of using this service and what we found

The service was responsive and caring in meeting children’s and young adults nursing care and support needs. Staff were highly motivated, caring and compassionate, sharing a joint focus of providing safe, quality, person centred care. They spoke of the close bonds they had formed with the child and young adults they supported, as well as their families.

One relative told us, “From the minute Invent Health came to do the first assessment it was like a different world. Staff are always so well trained,” and, “Everyone is so lovely and approachable, from the managers and nurses to the carers… they’re all so kind and caring.” Another said, “I can’t think of any improvements they could make; they tick all the boxes for us they are as best as anybody could be.”

Safeguarding children and adults’ procedures were in place to guide staff. The registered manager and staff understood their role in reporting any concerns, and who to. The service followed safe recruitment procedures. Families were involved in the selection of the staff team who would be working in their home, providing their child’s care and support.

Staff praised the induction they received, which gave them the confidence and competence to provide safe care. One relative told us, “I think the staff are very well trained and very skilled, they’re not even afraid to challenge us at times if they think we’re not doing something how it should be.”

Relatives told us staff provided safe care and knew who to contact if they had any concerns. They told us staff followed current guidance in relation to COVID-19 which included the use of personal protective equipment (PPE).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality and safety of the service, and worked well alongside other professionals and external agencies, to support individual needs.

The registered manager engaged and consulted with people using the service, relatives, staff, health and social care professionals. Staff felt supported and valued saying they would recommend the service as a good place to work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned first inspection following registration with the Care Quality Commission (CQC).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.