Oakfield Croft

Updated 18 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Oakfield Croft is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 27 April 2021 when the inspector visited the home and ended on 5 May 2021.

What we did before inspection

We reviewed information we had received about the service since they had been registered with the CQC. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service and five relatives about their experience of the care provided. We spoke with ten members of staff including the registered manager, team leaders, care workers, housekeepers and the chef. We observed how staff interacted and supported people throughout the inspection

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision and maintenance records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at a range of quality assurance records.

Updated 18 May 2021

About the service

Oakfield Croft is a new purpose-built nursing home providing personal and nursing care to 25 people aged 65 and over at the time of the inspection. The service can support up to 60 people.

The home has three floors; the ground floor provides residential support and the first floor provides dementia residential support. The second floor is not currently open and is for nursing care. All rooms are single rooms with an ensuite shower and toilet. Shared adaptive bathrooms are available on each floor. The home has resident lounges, a cinema / bar, café area and hairdresser salon.

People’s experience of using this service and what we found

People’s individual needs were identified in their care plans and risk assessments, with guidance provided for staff in how to meet these identified needs. People were supported to maintain their health and wellbeing. People received their medicines as prescribed.

There were enough staff on duty to meet people’s needs. Staff received the training and support they required to carry out their roles. Staff were observed using the correct PPE and the home was very clean and decorated to a high standard throughout.

Relatives were complimentary about the staff teams and the management of the service, saying they were knowledgeable about their relatives’ support needs. There was good communication between the home and people’s relatives, with relatives being kept informed about any changes in their relative’s health or wellbeing.

There was a range of activities available each week. The home also had a purpose-built bar / cinema and café for people to use.

A quality assurance system was in place, with regular audits being completed and actions taken to address any shortfalls identified. Staff felt well supported by the registered and deputy managers, who they said were approachable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 March 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was first registered with the us.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.