12 May 2022
During a routine inspection
About the service
Familycare Homes ltd is a supported living service providing personal care to ten people in two properties at the time of the inspection. The service supports people with learning disabilities and autistic people.
People’s experience of using this service and what we found
Right Support
People were able to choose where they lived. The service was managed across two ordinary houses, which were close to each other as well as other residential and commercial properties within the heart of a local community. People’s needs were assessed before they began using the service so the provider knew whether the service could meet people’s needs. Staff received an induction to prepare them properly for their role and received regular training and supervision. People were supported to eat a healthy balanced diet. People were supported to access to health care professionals and their health was monitored as appropriate. Care plans were person-centred and focused on people’s needs. The service recorded and met people’s communication needs, providing information in a way that was accessible to them. People and relatives were able to make complaints, which the provider recorded and dealt with accordingly. People were supported to maintain relationships with family and friends, and to engage in meaningful activities.
Right Care
People were safeguarded from the risk of abuse. Risk assessments were completed to identify and minimise the risks people faced. There were enough staff working at the service to meet people's needs and staff were recruited safely. Medicines were managed safely. Infection control, prevention and practice was robust. Accidents and incidents were recorded and monitored so lessons could be learnt from them.
People and relatives told us staff were kind and caring. People were able to express their views and make decisions about their care. Staff ensured people’s privacy and dignity was respected and their independence promoted.
Right culture
The service was person-centred, and the culture built around what was best for people. People, relatives and staff told us they were happy with how the service was managed. Quality assurance systems were in place so the provider could learn and improve care for people. People and staff were able to be engaged and involved with the service through regular meetings. The registered manager was aware of their responsibilities and the service worked with other agencies to develop best practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part due to concerns received about a complaint made about the provider. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the responsive section of this full report.
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Rating at last inspection:
This service was registered with us on 17 September 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.