We carried out a review of the data available to us about Goodness & Mercy Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Goodness & Mercy Healthcare Limited, you can give feedback on this service.
Goodness & Mercy Healthcare Limited is a domiciliary care agency providing personal care to people who live in their own home. At the time of inspection, they were providing care to five people, which included older people and people with medical conditions affecting their mobility.
People’s experience of using this service and what we found
The provider had a safeguarding policy in place, which detailed actions to help keep people safe in the event of concern to their safety or wellbeing. People told us they felt safe with the care provided. There were enough staff in place to safely deliver care to people. The registered manager would cover calls as a backup or to support new staff.
Staff received training and support in their role including shadowing the registered manager or experienced staff. Staff new to care did not receive training in line with The Care Certificate, we advised the registered manager of this and they put it in place during the inspection. People and relatives were positive about staff. People's needs were assessed prior to care commencing. Staff we spoke to had a good understanding of the Mental Capacity Act 2005.
People told us that staff were kind, caring and friendly. We found that staff knew people well and respected their preferences. People told us that staff have time to listen to them and answer their questions. People told us that staff promoted their dignity whilst helping with their personal care.
The registered manager had ensured that care plans were reviewed regularly and involved people and their relatives. This included details around people’s medical needs, preferences and risks. The reviewed care plans were reflective of people’s needs. People and their relatives told us they felt they could make a complaint or raise issues if they had to. The service was providing good end of life care and involved people in the planning and choice of how this was delivered by staff.
The registered manager worked closely with people and staff to create a friendly, open and comfortable atmosphere in the service. Staff felt supported to deliver high quality care that led to good outcomes for people. Staff were clear about their roles, the risks people had and how to report issues. Staff felt engaged and involved. The registered manager regularly reviewed the quality of care with people and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 April 2020 and this was the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been inspected.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.