Updated 3 May 2023
Dr D O’Flynn is located at Chelsea Consulting Rooms, 2 Lower Sloane Street, London, SW1W 8BJ in the London borough of Kensington and Chelsea. The service is an independent health consulting doctor, the service does not see NHS patients.
The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities of treatment of disease, disorder or injury, and diagnostic and screening procedures.
The service is primarily a GP service for patients in lieu of NHS General Practice. The service consults patients with long term conditions, although much of the care and monitoring of these patients is managed at secondary independent healthcare providers.
The provider primarily provides services to patients within the borough of Kensington and Chelsea, and the surrounding areas. The service is based within a larger building in which a number of other independent healthcare providers are based. The reception staff are employed by and provided to other services by the building owner.
The service operates on Monday to Friday from 9am until 5pm. The service does not formally provide a service outside of these hours. All consultations on site are with the lead GP. Other than the lead GP, the service employs a secretary and office administrator.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.