27 November 2013
During an inspection looking at part of the service
We found that people were still at risk of harm because the provider had not taken the actions they said they would after our previous inspection. Staff were not aware of action to take in the event of a concern and did not know where to find a contact number for the local safeguarding authority. One staff member told us, “It’s probably on a wall somewhere”.
The provider had not reviewed their recruitment processes since our last inspection and we found that the provider was employing staff without the appropriate checks to ensure that people were cared for, or supported by, suitably qualified, skilled and experienced staff.
At this visit we found that the provider was unable to protect people from unsafe care and treatment. The systems in place to assess and monitor the service failed to identify if compliance with the relevant regulations was being maintained to ensure that people were receiving safe care and support.